Info

DELIVERY

PLEASE NOTE: The Royal Mail delivery time quoted is not the dispatch time - I need to make your order up before it can be dispatched. So if you choose the Special Delivery Next Day service, this does not mean the item will be dispatched next day - this is just the Royal Mail delivery option selected. See below:

VERY IMPORTANT

If you choose the 1st Class Signed For service, the jewellery is not insured and therefore will not be replaced or refunded if lost in the post.

If you select the Special Delivery service, this is an insured service and therefore a replacement or refund will be given if the item is lost in the post. Special Delivery is not guaranteed to arrive on Saturday - Saturday delivery is available but at an extra cost.

Both the delivery options require a signature.

TLK cherubs will be sent out using Standard 1st Class post.

As all pieces are handmade to order, orders can take up to 3 weeks to be dispatched. We aim to dispatch all orders within 5-7 working days, if not quicker. If you require them for a specific date, please contact us first to make sure we can deliver within your deadline. 

TLK will endeavour to send out to international addresses. Postage will be added accordingly.

 

REFUNDS AND EXCHANGES
TLK conforms to the standard The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - CCRs for short.  This means:

In the unlikely event you are not completely satisfied with your jewellery, we offer a full refund or exchange within 14 days, as of the date the returned jewellery is received along with proof of purchase. The items must be complete, unworn and still in their original packaging. Refunds will only be processed once the jewellery is returned or proof of postage has been supplied.

Please note that for hygiene reasons, we cannot accept returned pierced earrings.

Please use the Special Delivery service to return your product as we cannot be responsible if the product is lost in the post.  TLK will only refund return postage costs if the items are faulty.

Engraved or bespoke stamped items are considered personalised and so are non-refundable.

Due to the personalised nature of the TLK cherubs range, we are unable to offer a refund unless the product is faulty.

You (the customer) have right to cancel an order from the moment you place your order until 14 days after the day you receive it.  You then have a further 14 days to actually send the goods back.  Please email or call us to notify us that you wish to cancel your order immediately so that it can be processed in a timely manner.

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary, ie, TLK reserves the right to inspect the returned jewellery before issuing a refund or credit note.

The Consumer Contracts Regulations say that goods must be delivered within the time frame agreed with TLK: As all pieces are handmade to order, orders can take up to 3 weeks to be dispatched. We aim to dispatch all orders within 5-7 days, if not quicker. If you require them for a specific date, please contact me first to make sure I can deliver within your deadline.

GENERAL INFORMATION
•Prices include a gorgeous presentation box, decorated with an organza ribbon

•tlk cherubs are sent out wrapped in tissue paper, inside a gift box

•All jewellery and findings are hallmarked as required by London Assay Office.

•All bullion, castings and findings used in tlk jewellery are sourced from reputable UK based Companies.

•Fimo® Polymer Clay is supplied by STAEDTLER.

•Every piece of jewellery we sell is either handmade or hand-finished by Tanya. Because of this, not every piece is exactly the same which adds to uniqueness of each product!

•All the pieces are available in 18ct gold (yellow or white) and platinum. Prices available on request.

I also welcome all commissions. Just contact me.....


PAYMENT
Payment can be made by credit & debit card, Paypal, or bank transfer. Orders will not be dispatched until payment is received and cleared.

Credit and Debit cards payments can be made through the website or over the phone - call Tanya on 01621 817008 or 07950 335718 and she will be happy to take your details.

Payments must be made at the time of purchase. If payment is not made at that point, TLK reserve the right to cancel the order. If you need more time, please feel free to contact us.

SIZING
For sizing your TLK cherubs , please wrap a piece of cord loosely around your child's wrist or neck for the length needed - please remember to leave enough space for the beads, a finger either side of the wrist should be fine! Do not hesitate to contact me should you need any further information.

If you do not know your ring size, it can be measured by a jeweller using standard British measurements. Most jewellers are happy to do this free of charge. PLEASE NOTE: I size to the middle of the ring - you may need to provide this information to whoever takes your ring size.

Alternatively, please email me and I will send you a free ring sizer to establish the correct size.

If you are used to wearing rings, you may have noticed that your finger size can change dependent on how hot or cold you are. It’s therefore best to take the measurement when your hands are at neither extreme. When hands are hot, knuckles will swell and rings can take more effort to remove, and the opposite when fingers are cold. Even if your hands are hot when you are measured, once it’s over the knuckle, a ring should not feel tight. It should also not be so loose that slips off when hands are cold or wet.

Where a re-size is necessary, Tanya is happy to do the work free of charge but will need to charge for the postage to return the ring to you. All the information will come out with your order.  Please do not hesitate to contact us for further information on getting your sizing correct. 

REPAIRS
On the rare occasion that pieces made by TLK requires repair, Tanya will return the repaired jewellery as quickly as possibly. After receiving the jewellery she will contact you with a quote for the work required. If it is due to bad workmanship on Tanya’s part then there will be no charge but if it is due to any circumstances beyond TLK’s control, there may be a minimal charge.

TLK is happy to take on any other jewellery repairs, for example, re-stringing of beads and pearls, re-placing and re-setting stones, ring re-sizing, adding charms onto bracelets and jewellery cleaning. Minimum charge for any work under taken is £5.00 plus postage. Please contact for quotes and any further information.

DATA

By continuing through checkout, the customer agrees that their information will be transferred to the United States.

A ruling by the European Court of Justice (ECJ) has invalidated the existing Safe Harbor Framework, which allowed the transfer of data between the EU and the U.S. Privacy regulators in the EU have indicated that they will investigate transfers of customer data from the EU to the U.S. that do not comply with EU privacy requirements.

All of Shopify's data centers are located within the United States. When a European customer proceeds through checkout, their information is transferred to these data centers for processing. The U.S. and EU have indicated that they are close to agreeing on a replacement for the Safe Harbor Framework, which will be known as the "EU-US Privacy Shield". As negotiations between the U.S. and EU continue to develop, the requirement to obtain EU customer consent to data transfer may change.


DISCLAIMER
TLK cherubs jewellery is designed as an aid for parents and should be viewed as an accessory only. It is not a toy. It contains small parts which could be swallowed or inhaled and cause choking. It is not suitable for children under 3 years of age. Please retain this information for reference.

The images, designs and information contained on this website and any other advertising material authorised by Tanya Krackowizer are for information use only. They remain the intellectual property of Tanya Krackowizer trading as ‘TLK’. They are not to be reproduced, copied or used in any way or by any person without the express written permission of Tanya Krackowizer. Any liability arising out of the unlawful use of these images, designs and information shall be the responsibility of that party who shall indemnify Tanya Krackowizer against all costs damages and losses arising out of such use.